Not cooling
Check the controller is in cooling mode, the target temperature is lower than the room temperature and accessible filters are not visibly blocked. If that does not resolve it, request help.
Faults & repairs
Air conditioning repairs
If your system has stopped cooling or heating, is leaking, making an unusual noise or showing an error code, tell us what you have noticed and we can help work out the next step.
Not cooling or heating
Leaks, noise and poor airflow
Error code support
What to expect
Start with what the system is doing.
You do not need to diagnose the fault yourself. A few safe observations about what the system is doing are usually the most useful place to start.
We do not advertise emergency or guaranteed same-day attendance. Send the details of the fault or call us and we will confirm current availability.
Leaking water
Turn the system off if water is escaping where it could damage finishes or electrics. Do not dismantle the unit or attempt to clear internal drainage with improvised tools.
Unusual noise
Note when the noise happens and whether it comes from the indoor or outdoor unit. A short description is enough to start the conversation.
Error codes
Photograph or write down any code shown on the controller or unit. Include the make and model if you can see it safely.
Useful to know
Air conditioning repairs across Yorkshire and the North East.
If an existing system has stopped cooling or heating, is leaking, making an unusual noise, losing airflow or showing an error code, send us the symptoms and any equipment details you have. We provide repair and fault-finding support across Yorkshire and the North East.
A useful first message includes the postcode, make and model if visible, the number of units affected, any error code and whether the problem appeared suddenly or has become worse over time.
Keep checks simple and safe.
Air conditioning equipment contains electrical components, moving parts and refrigerant circuits. Safe user checks are limited to things such as controller settings, accessible filters and noting visible symptoms.
If water is escaping where it could damage finishes or electrics, switch the system off and request advice rather than opening covers or improvising a repair.
Yorkshire & the North East
Air conditioning near you.
We work across Yorkshire and the North East, with regular coverage through North Yorkshire, Teesside and County Durham.
See all areas we coverAir conditioning in YorkAir conditioning in LeedsAir conditioning in HarrogateAir conditioning in ThirskAir conditioning in NorthallertonAir conditioning in MiddlesbroughAir conditioning in Stockton-on-TeesAir conditioning in DurhamAir conditioning in DarlingtonAir conditioning in NewcastleAir conditioning in Sunderland
Common questions
Questions people ask before getting in touch.
Why is my air conditioning not cooling?
Possible causes range from a control setting or restricted airflow to a fault that needs an engineer. Check the controller is in cooling mode, set below room temperature and that accessible filters are not blocked.
What should I do if my air conditioner is leaking water?
Turn the system off if water could damage finishes or electrics. Do not dismantle the indoor unit. Note where the water is appearing and request repair advice.
Can you help with an error code?
Yes. Photograph or write down the exact code and include the make and model if you can see it safely. That information helps determine the next step.
Next step
Request repair help
Tell us about the property, the rooms or system involved and what you would like help with. We can take it from there.
Check the areas we coverRepairs
Request repair help
Tell us what the system is doing. If you know the make, model or error code, include it below.